Ordering
1. How do I place an order?
To place an order, simply browse our website, select the desired products, and add them to your cart. Proceed to the checkout page, where you will provide your shipping and payment information. Review your order details, and click on the “Place Order” button to complete your purchase.
2. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service at [email protected] as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, modifications or cancellations may not be possible.
Shipping
1. How long does shipping take?
The shipping time for your order varies depending on your location, typically, it takes 3-5 business days from the date of shipment for your order to arrive. However, shipping times may vary due to weather conditions, customs processing, or other unforeseen circumstances.
2. How much does shipping cost?
At Kigena, the shipping fee for all orders within the USA is a flat rate of $9.55. This fee covers the cost of packing, handling, and shipping your items to your doorstep. Whether you are ordering one item or multiple items, the shipping fee remains the same, making it convenient and affordable for all customers.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the status of your shipment on the shipping carrier’s website. If you have any questions or concerns about your shipment, please contact our customer service team at [email protected].
Return & Refund
1. What is your return policy?
We have a hassle-free return policy. If you are not satisfied with your purchase, you may return the product(s) within a specified period (usually 14 days) from the date of delivery. Please refer to our Return Policy page on our website for detailed instructions on how to initiate a return.
2. How long does it take to process a refund?
Once we receive the returned product(s) and confirm their condition, we will initiate the refund process. The time it takes for the refund to be credited to your original payment method may vary depending on your bank or payment processor. Typically, it takes 6-10 business days for the refund to reflect in your account.
Cancellation
1. Can I cancel my order?
If you wish to cancel your order, please contact our customer service as soon as possible. We will make every effort to accommodate your request. However, please note that if your order has already been processed or shipped, cancellation may not be possible. In such cases, you may need to initiate a return once you receive the product(s).
Payment
1. What payment methods do you accept?
We accept various forms of payment, including major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods as indicated on our website. Please select your preferred payment method during the checkout process.
2. Is my payment information secure?
Yes, we take the security of your payment information seriously. We do not store your payment information on our servers. All payment transactions are securely processed by trusted third-party payment processors that comply with industry standards for data security.
If you have any further questions or need assistance, please don’t hesitate to contact our customer service at [email protected].